Shipping Policy
Shipping operations at The Three:19 are conducted on normal business days (M-F), and are suspended on Sat-Sun, in addition to all federal holidays. Please realize that while we do our best to ensure your order arrives in a timely manner, most carriers are overwhelmed and under-staffed, which may prolong the time between order and delivery.
All completed orders will issue a confirmation email, and indicate our most up to date processing times (if they vary from below). Additionally, the email contains the shipping information provided for your verification. Discrepancies noted in the shipping information provided are your responsibility to notify us of, immediately, otherwise the item(s) will ship to the address you provide.
Once your order is processed and ready for shipping, another email containing tracking information will be sent. Please allow 24-48hrs from the date of your shipping notification for the tracking to be updated in the carriers system for your review. NOTE - products shipped on a Friday may not have their tracking information updated until Monday-Tuesday of the following week due to carrier practices.
If your order tracking information has not updated within seven (7) business days of your shipping notification email, you can contact us at customerservice@bc.limited.
CURRENT PROCESSING TIME: Please allow up to 5 business days for shipping.
INCORRECT ADDRESS: The Three:19 is not responsible for cost of reshipping order in the event of an incorrect address. Customer will be contacted and given the option of providing a correct address and paying for shipping or surrendering the product(s) and receiving a refund. If customer elects to surrender items customer will receive a refund for the cost of said item so long as item is still available. If item is discontinued or clearance item no refund will be issued.
UPS: Customers please note that selecting a postal carrier does not prioritize your order. The shipping times quotes is the estimated shipping time once the package is received by the postal carrier.
DOMESTIC PACKAGES: Unless otherwise selected by the customer at the time of checkout, The Three:19 reserves the right to choose the shipping carrier (USPS, or UPS) utilized for delivery.
INTERNATIONAL PACKAGES: Customer is responsible for any and all taxes/charges associated with the delivery of their order.
PLEASE NOTE - The Three:19 retains no liability or obligation to replace packages marked as delivered by the carrier. All investigations and the outcome are the responsibilities and obligations of the individual purchaser and the local postmaster or carrier site manager.